To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • For all UK orders enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

WHAT ITEMS ARE RETURNABLE?

We accept returns ordered on wildandgorgeous.com within 14 calendar days following the delivery date in their original packaging and with a copy of the invoice.

 

Should you wish to return the purchased product, returned items must be in their original condition and complete (packaging, labels, tags, seal etc.) so that they are fit for resale as new products, accompanied by the sales invoice. Damaged, soiled or incomplete products will not be accepted. 

 

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item and receiving the refund.
  • Refunds will exclude duty and/or tax costs.

 

Are there any charges for return?

 

  • For all UK returns, please write 'Freepost Returns Department' and returns address on the exterior of the package and drop off at any Royal Mail post office. Address to write on package is:

    • AFM Ltd 
      Returns Processing at Wild & Gorgeous
      Units 7 – 10 Parkside
      Shortgate Lane
      Laughton
      East Sussex
      BN8 6DG
    • U.K

    You do not need a prepaid label. We strongly recommend you obtain a proof of postage receipt. Please note your return reference ID or Order Number on the package. 

 

If your post office rejects the package as they are unaware of this returns method, please show them this link:

https://www.royalmail.com/business/mail/replies-responses/freepost-name

 

    • For international returns, fill out this Returns form and please ship your return to the following address:

      AFM Ltd 
      Returns Processing at Wild & Gorgeous
      Units 7 – 10 Parkside
      Shortgate Lane
      Laughton
      East Sussex
      BN8 6DG
      U.K

    For all International returns, please send it as tracked as we can’t be held responsible for packages that fail to arrive. The costs of the return will be borne by the customer. 

    Wild & Gorgeous is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies.